Frequently Asked Questions
Everything you need to know about your Mast Shoes experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different styles.
What is your return and exchange policy?
Mast Shoes offers a 30-day return policy for unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
What materials are used in Mast Shoes?
We prioritize high-quality fashion and durability, using premium leathers, sustainable textiles, and reinforced rubber soles to ensure long-lasting comfort and style.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the order.
How should I care for my new shoes?
To maintain the look of your shoes, we recommend using a damp cloth for light cleaning and applying a protective spray for suede or leather styles before your first wear.