Returns & Exchanges

At Mast Shoes, we want you to step out in confidence, which is why we offer a seamless 30-day return policy for all unworn footwear in its original packaging. If your new pair isn't a perfect fit, we are committed to making the exchange or refund process as effortless as possible.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unworn shoes in their original box and secure them inside a shipping mailer to ensure they remain protected during transit.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange once the inspection is complete.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing